FREQUENTLY ASKED QUESTIONS

 

Q:  Is it safe to give online?

Yes.  In many ways giving online is safer than writing a check in that an electronic gift cannot be lost or stolen. 

 

Q:  What types of bank accounts can I give from?

You can give online from either your credit card and/or debit card. 

 

Q:  Are there any fees involved with giving online?

No.  You will not pay any fees with an online gift.  In addition, online gifts are a more cost efficient way for the church to process donations. 

 

Q:  Can I make a one-time contribution?

Yes.  The system allows you the option of either making a one-time contribution or setting up a recurring contribution that is scheduled to come out of your credit card and/or debit card account at dates specified by you during the month. 

 

Q:  If I want to set-up a recurring gift, what are my options for frequency of my gift?

For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.  

 

Q:  Can I review my donation history online?

No.  We can at any time provide you with that information through the church office. Our Treasurer will give you that information at your request.

 

Q:  Will I still receive regular contribution statements from the church?

Yes.  The church will continue to send contribution statements to your address on file for tax purposes. 

 

Q:  When will contributions be taken from my account?

Contributions will be taken from your specified credit card and/or debit card account within 10-30 minutes once you have recorded the contribution.  If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.  

 

Q:  Can I designate my gift to a particular fund or mission?

Yes.  Select under contributions how you want your gift to be applied by choosing one of the categories.

 

Q:  How will I know that I set up my gift correctly?

Immediately after setting up your contribution, you will receive an e-mail.

 

Q:  Does it matter which internet browser I use?

The online giving program was designed to work most effectively on the Internet Explorer or a Firefox browser. But most other browsers work very well.

 

Q:  If I have additional questions about online giving that have not been addressed, who can I talk to?

 
For any questions, concerns or comments about the online giving system, please contact our church office by e-mail at life@nwi.net or by phone at (509) 662-2558.  You will receive a response from our staff as soon as possible.
 
 
Living Hope Community Church – CMA
11 North Chelan Ave.
Wenatchee, Washington 98801
509-662-2558